Legal
Terms of Service
1. Agreement to these terms
These Terms of Service (“Terms”) form a binding agreement between you and Helisoma (“Helisoma”, “we”, “us”), governing your use of the Helisoma website and application (the “Service”). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
2. Eligibility
You must be at least 18 years old and able to form a binding contract to use the Service. You may only upload genetic data that is your own, or that you are legally authorized to upload and process.
3. What Helisoma does
Helisoma reads a raw DNA file on your own device (the file itself is not uploaded to us), generates reports and interpretations about traits relevant to nutrition, training, supplements, sleep, and similar topics, and lets you connect AI assistants to ask questions about those reports. The Service provides educational and informational content based on genetics research.
4. Not medical advice
Helisoma is not a medical device, diagnostic tool, or healthcare provider, and does not provide medical advice. The reports and AI responses are for informational and educational purposes only and are not a substitute for professional medical, nutritional, or other advice, diagnosis, or treatment.
Always consult a qualified healthcare professional before making changes to your diet, supplements, exercise, medication, or health. Never disregard professional medical advice because of something you read in the Service. Genetic interpretations are probabilistic and may be incomplete or inaccurate.
5. Your account
You are responsible for the accuracy of your registration details and for keeping your login credentials secure. You are responsible for activity under your account. Notify us promptly of any unauthorized use.
6. Your data and content
You retain all rights to the genetic data and other content you upload. You grant us a limited license to store and process that content solely to operate and provide the Service to you, as described in our Privacy Policy. You can delete your data and account at any time.
7. Third-party AI platforms
Connecting a third-party AI assistant (such as Claude, ChatGPT, or Gemini) is optional and initiated by you. When you do, you direct us to transmit your report data to that provider, and your use of the assistant is governed by that provider’s own terms and privacy policy. Once your data reaches the provider it is processed under their control — including any use they make of it to improve or train their models — and we are not responsible for third-party platforms. See §4 of the Privacy Policy.
8. Acceptable use
You agree not to:
- upload genetic data that is not yours or that you are not authorized to use;
- use the Service for unlawful, harmful, or abusive purposes;
- attempt to disrupt, reverse engineer, or gain unauthorized access to the Service;
- resell or commercially exploit the Service without our written permission.
9. Pricing, payment and refunds
Free analysis. You can analyze your raw DNA file at no cost, either directly on our landing page without an account or after creating an account. The free analysis shows a limited preview of your report (a small number of insights). If you use the landing-page analysis, the extracted markers are kept for up to one hour so you can create an account without uploading again, and are then deleted automatically (see the Privacy Policy).
One-time payment. To unlock your full report and connect it to AI assistants, you make a single one-time payment of US$49 (plus any applicable taxes). This is not a subscription and does not renew. The price is shown to you before you pay. Payments are processed by our payment provider, Stripe; we do not store your full card details.
Immediate delivery and your right to cancel. Your full report is digital content that is made available to you immediately after payment. By completing your purchase, you expressly request immediate access and acknowledge that you therefore lose your 14-day right to cancel under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 once the full report has been unlocked.
Refunds. Because you can preview part of your report for free before you buy, and because the full report is delivered instantly, purchases are final and non-refundable. If you experience a technical problem and did not receive the report you paid for, contact us at hello@helisoma.com within 14 days and we will resolve the issue or provide a refund. Nothing in this section affects your statutory rights under the UK Consumer Rights Act 2015 where the Service is not as described or not of satisfactory quality.
10. Intellectual property
The Service, including its software, design, text, and reports (excluding your own uploaded data), is owned by Helisoma and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service for personal use.
11. Disclaimers
The Service is provided “as is” and “as available”, without warranties of any kind, to the maximum extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or that interpretations will be accurate or complete.
12. Limitation of liability
To the maximum extent permitted by law, Helisoma will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss arising from decisions you make based on the Service. Nothing in these Terms excludes liability that cannot be excluded by law, including liability for death or personal injury caused by our negligence or for fraud. Subject to that, our total liability to you is limited to the amount you paid us for the Service.
13. Termination
You may stop using the Service and delete your account at any time. We may suspend or terminate access if you breach these Terms or to protect the Service or other users.
14. Governing law
These Terms are governed by the laws of England and Wales, and disputes are subject to the courts of England and Wales, without prejudice to any mandatory consumer-protection rights you have where you live.
15. Changes
We may update these Terms. We will post the new version here and update the “Last updated” date; material changes will be notified to you. Continued use after changes means you accept them.
16. Contact
Questions about these Terms? Email hello@helisoma.com.